Fun and Games with Comcast Cable Bill

January 10, 2008 · Print This Article · Email This Post

Comcast Cable Co. Logo

Has anyone else had this experience with Comcast Cable?Pajamadeen’s cable bill has always been due on the 10th of the month, since time immemorial. Well, okay, not quite since time immemorial but long enough that she’s known for years that the bill’s due on the 10th of each month. This month was different.

Although our mail goes to a post office box, no Comcast bill arrived in late December or early January. Usually, it arrives about a week before it’s due. Finally, yesterday, Pajamadeen called Comcast and said that since the bill hadn’t arrived, she wanted to make a payment over the phone, so as not to incur late fees. Informed by customer service that there would be an additional $4.00 charge for processing a credit card payment, Pajamadeen wasn’t exactly overjoyed but, not sure what had happened to the bill and not wanting a $5.00 late fee tacked onto the bill, she ponied up the $4.00.

Comcast Cable Bill with No Postmark

Guess what was in the post office box today? The Comcast bill. For the first time that we can recall, there was no postmark on the envelope. Then, we called Comcast, to ask for a refund of the $4.00 credit card processing fee. Pajamadeen explained that yes, the bill had finally arrived — on the 10th, the same day it’s due — and since it was impossible to pay it on time, we wanted a $4.00 credit. Sounds logical, huh?

Not to the surly customer service rep. When he was told that the bill had arrived the same day it was due and that we wanted a credit for paying the bill on the 9th with a credit card, he said: “Why should I?” Well, because it’s not possible to pay a bill before it arrives, you fool, that’s why. It took about 10 minutes to convince him that we weren’t going away until we got the credit. Finally, he agreed that he’d credit our next bill “just this one time.” No, Comcast, every time you send me a bill that’s due the same day it’s received, you’ll be giving me a credit on the next month’s bill. Better yet, if this becomes a pattern, we’ll return the favor by asking for a credit to our credit card, to generate more paperwork for you.

Kentucky Public Service Commission in Frankfort, KY

One wonders how much extra money Comcast, the nation’s largest cable company, with over 12 million high-speed Internet subscribers, generates by charging $4.00 per transaction for people to get their bills processed online, so that they don’t incur a $5.00 late fee and a ding on their credit report for a bill they couldn’t pay on time because it never arrived on time? It’s harder to argue one’s point when the envelope doesn’t bear a postmark, which Comcast undoubtedly knows. We feel sure this 11-hour billing behavior is against either Kentucky Public Service Commission or FCC regulations, or both. Are you having trouble paying your Comcast bill on time — without incurring either a $4.00 credit card processing fee or a $5.00 late fee — because Comcast doesn’t send it out on time?

Update: Interestingly, the February bill from Comcast arrived on 24 January — a full 17 days before it was due. Perhaps someone at Comcast read this blog post?

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Copyright ©2008


2 Responses to “Fun and Games with Comcast Cable Bill”

  1. Be A Super Dad on January 27th, 2008 12:42 pm

    Hi your comment is funny.
    I like your site..

  2. pajamadeen on January 27th, 2008 1:10 pm

    Glad you’re enjoying the site; come back anytime, smiles.

    Actually, there is an update to the Comcast story. Guess when the bill due on February 10th arrived? On January 24th, nice and early. Maybe someone at Comcast read my unflattering post about their January billing and surly customer service, grin.